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About Us
LaavyaTech Is A Global Consulting Firm That Partners With Leaders In Business And Society To Tackle Their Most Important Challenges And Capture Their Greatest Opportunities. Our Success Depends On A Spirit Of Deep Collaboration And A Global Community Of Diverse Individuals Determined To Make The World And Each Other Better Every Day.
Case Studies Details
2 min read
Chemical Company: BPO Replacement
Replacing BPO with AI Agents to Reduce Costs by 63% Using LaavyaTech
A prominent chemical company integrated LaavyaTech’s AI-driven agents into its existing email support workflow, automating 97% of tasks related to email categorization, spam filtering, and forwarding. This led to a 56% improvement in response times, a 63% reduction in outsourcing expenses, and a more efficient customer support system.
Key Achievements
- 97% of support emails processed automatically
- 56% faster response times
- 63% ireduction in outsourcing costs
AI-Driven Email Management: The Game-Changer
A leading global chemical manufacturer faced significant inefficiencies in managing incoming support emails. The high email volume, often containing complex inquiries, required a dedicated outsourced team to manually read, categorize, and route each message to the correct department.
As the number of customer queries increased, outsourcing costs continued to rise, posing a growing financial burden on the company.
The Solution: AI-Powered Email Automation
LaavyaTech’s AI agent was seamlessly integrated into the company's email infrastructure, allowing it to intelligently process support emails with minimal human intervention. Trained on historical email data, the AI system accurately identified email intent, categorized messages, and detected spam—ensuring only relevant emails reached the right teams.
The process followed three key steps:
- Monitoring & Analysis: The AI continuously scanned the shared inbox for new emails.
- Categorization & Spam Detection: Emails were sorted into predefined categories while potential spam was filtered out.
- Smart Forwarding & Notifications: Legitimate emails were routed to the right recipients, and senders were notified of successful delivery.
The Impact: Faster, Smarter, and More Cost-Effective Support
- 97% of Emails Handled Automatically Freed up internal resources by eliminating repetitive manual tasks.
- 56% Faster Response Times: Accelerated email routing led to improved customer satisfaction.
- 63% Cost Savings: Reduced reliance on outsourced teams, resulting in significant financial benefits.
LaavyaTech’s AI-powered automation transformed this chemical company’s customer support, enhancing efficiency, reducing costs, and improving service delivery.
Want to streamline your email support? Schedule a consultation todayand discover how LaavyaTech’s AI agents can revolutionize your operations.
Case Studies
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