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LaavyaTech Is A Global Consulting Firm That Partners With Leaders In Business And Society To Tackle Their Most Important Challenges And Capture Their Greatest Opportunities. Our Success Depends On A Spirit Of Deep Collaboration And A Global Community Of Diverse Individuals Determined To Make The World And Each Other Better Every Day.
Case Studies Details
2 min read
US Agribusiness Insurance: Automated Data Extraction & Aggregation
Automating 93% of Data Aggregation with AI Agents Using Laavya Tech
By embedding AI agents into the existing underwriting workflows, Laavya Tech enabled a major US agricultural insurance provider to automate 93% of its data aggregation processes. This led to an 82% reduction in processing time and a 7% uplift in customer satisfaction, while freeing underwriters to focus on high-value risk evaluations.
Key Achievements
- 93% of data aggregation automated (15,000+ data points processed monthly)
- 82% reduction in median aggregation time
- 7% improvement in customer satisfaction (NPS)
In Focus: AI-Driven Efficiency in Insurance
Underwriting in the insurance sector depends on the rapid and accurate handling of vast amounts of data. Our client, a prominent name in US agri-insurance, faced significant challenges with manually processing thousands of inbound documents—ranging from emails and PDFs to spreadsheets.
These repetitive, labor-intensive tasks of extracting and uploading data into internal systems consumed valuable time, diverting underwriters from complex risk assessments.
Our Solution: AI-Powered Automation by Laavya Tech
Laavya Tech's AI agents were built to integrate smoothly with the client’s existing underwriting platform, enabling a seamless transition with minimal operational disruption. The AI agents adhered to the same processes as human underwriters and connected with the same third-party tools in use.
The automation process was structured into three core steps:
- Document intake (e.g., PDFs, spreadsheets)
- Data extraction from varied and unstructured formats
- Automated upload of data to internal databases with instant notifications to underwriters
Data extraction presented the most complexity due to the diversity of incoming document formats. To deliver fast results, Laavya Tech prioritized automating the most frequently received document types, enabling a quick ramp-up to 65% automation coverage early on.
Impact at a Glance: Faster, Smarter, Better
- 93% Automation of Inbound Data:Over 15,000 data points per month were automatically processed, unlocking significant capacity for underwriters to handle more critical, high-stakes risk assessments.
- 82% Reduction in Processing Time:The underwriting workflow was streamlined, reducing turnaround times and accelerating policy issuance.
- 7% Boost in NPS:Enhanced accuracy and faster service delivery directly contributed to a meaningful rise in customer satisfaction scores.
Laavya Tech's intelligent automation transformed the underwriting operations for this major agri-insurer. By relieving teams of repetitive tasks and reducing costs, our AI agents empower insurers to enhance accuracy, efficiency, and customer satisfaction across the board.
Looking to streamline your underwriting process? Get in touch and explore how Laavya Tech’s AI-powered solutions can revolutionize your data operations.
Case Studies
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