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About Us
LaavyaTech Is A Global Consulting Firm That Partners With Leaders In Business And Society To Tackle Their Most Important Challenges And Capture Their Greatest Opportunities. Our Success Depends On A Spirit Of Deep Collaboration And A Global Community Of Diverse Individuals Determined To Make The World And Each Other Better Every Day.
Case Studies Details
2 min read
Avi Medical: Automating Healthcare and Customer Service
Automating 81% of Patient Inquiries with AI Agents Using LaavyaTech
By seamlessly integrating with Avi Medical’s existing systems, LaavyaTech’s multilingual AI agents efficiently automated 81% of patient inquiries. This resulted in an 87% reduction in median response times and a 93% decrease in costs. The improvements led to a 9% increase in patient satisfaction while allowing staff to focus on complex, high-value cases.
Key Outcomes
- 81% of patient inquiries automated (handling approximately 3,000 tickets per week)
- 87% decrease in median response times
- 9% improvement in patient satisfaction (NPS increase)
- 93% cost reduction
Deep Dive: The Impact of AI Agents in Healthcare
Avi Medical, a fast-growing healthcare provider, encountered a surge in patient inquiries that placed a strain on its customer support team. The company sought a solution that could automate routine queries while maintaining high-quality patient service.
The Solution: Multilingual AI Support with LaavyaTech
To ensure seamless operations and high-value patient engagement, LaavyaTech’s AI agents were integrated directly into Avi Medical’s system. These AI agents not only adhered to existing protocols but also connected with third-party software used by human representatives.
Implementation Phases:
- Phase I: The AI system managed 70% of routine, high-volume inquiries, freeing up staff for more complex cases.
- Phase II: Advanced AI capabilities were implemented to handle nuanced queries by integrating with multiple external APIs for comprehensive responses.
In-Depth Results
- 81% of Patient Inquiries Automated: The AI efficiently handled common questions, enabling human agents to focus on more critical interactions.
- 87% Reduction in Response Time: Faster responses led to a better overall patient experience.
- 9% Increase in Patient Satisfaction: Personalized engagement and quicker resolutions contributed to higher satisfaction scores.
- 93% Cost Reduction: Automating inquiries significantly reduced operational expenses compared to hiring additional support staff.
These results highlight the powerful impact of AI-driven automation in healthcare and customer support. By optimizing response times, reducing costs, and streamlining workflows, LaavyaTech enables healthcare providers to concentrate on delivering exceptional patient care.
Are you ready to elevate your patient support system? Book a call and explore how our AI agents can help you achieve similar success.
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