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LaavyaTech Is A Global Consulting Firm That Partners With Leaders In Business And Society To Tackle Their Most Important Challenges And Capture Their Greatest Opportunities. Our Success Depends On A Spirit Of Deep Collaboration And A Global Community Of Diverse Individuals Determined To Make The World And Each Other Better Every Day.
Case Studies Details
2 min read
Dutch Insurance Provider: Automating Claims Processing
LaavyaTech Revolutionizes Claims Processing with AI: 91% Automation Achieved
A major Dutch insurance provider streamlined its motor claims process by integrating a custom AI-driven system from LaavyaTech, automating 91% of eligible claims. This transformation led to a 46% reduction in processing time and a 9% boost in customer satisfaction, allowing claims adjusters to dedicate their expertise to complex cases requiring human judgment.
Key Achievements
- 91% Automation of qualifying motor claims
- 46% Faster Processing, reducing delays
- 9% Increase in Customer Satisfaction(NPS improvement)
The Challenge: Managing High Claims Volume Efficiently
Insurance companies constantly face the challenge of handling large volumes of claims while ensuring quick and accurate decisions. In this case, a leading Dutch insurer struggled with time-consuming, labor-intensive motor claims processing. The manual review process slowed down approvals, impacting efficiency and customer experience.
AI-Driven Claims Automation
LaavyaTech developed a tailored AI-powered system that seamlessly integrated into the insurer’s claims management workflow. This AI solution replicated the decision-making criteria of experienced adjusters, ensuring consistency and reliability.
How the AI System Works:
- 1️⃣ Claim Intake & Categorization –The AI reviews incoming claims and identifies those eligible for automation.
- 2️⃣ Automated Assessment –It applies pre-set guidelines to evaluate coverage, liability, and other critical factors.
- 3️⃣ Decision & Processing –Simple claims are automatically approved or denied based on predefined rules, while complex cases are flagged for human review.
To ensure accuracy, automation was initially applied to cases meeting specific criteria, such as clear liability, no fraud concerns, and claims below a set financial threshold.
The Impact: Faster Resolutions & Enhanced Customer Experience
- 91% of Routine Claims Automated –Thousands of claims were processed monthly without manual intervention, allowing adjusters to focus on complex cases.
- 46% Reduction in Processing Time –Faster decisions led to improved efficiency and quicker payouts.
- 9% Higher Customer Satisfaction –Speed, transparency, and consistency contributed to better customer experiences.
Conclusion
By implementing AI-driven claims automation, LaavyaTech helped this insurer optimize efficiency, reduce operational costs, and improve customer loyalty. This solution demonstrates how AI can reshape claims management, enhancing both business performance and customer trust.
Want to improve your claims processing? Contact LaavyaTech to explore how AI can streamline your operations and drive better results.
Case Studies
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